Customer Service.

This is a whiny post because I’m super spoiled as a result of certain companies’ business models and as a result, I have unrealistic expectations. But, when products arrive damaged, I don’t want to have to jump through hoops for exchanges or refunds AND I want my money back, ALL OF IT. Especially if you want to keep me as a customer. 

I think I’m spoiled by so many places with such wonderful customer service that when I have a less than ideal exchange? It leaves me going, “huh?”

You see, I HATE paying for shipping. I understand it’s a necessary evil, but I hate paying for it anyway… Still, what I needed I couldn’t seem to find at my usual go to places: Chewy, Amazon, Riding Warehouse, or even SmartPak or Dover (or BigDees where I ordered the supplement from). So, I ordered it from Jeffers.

NOT Batt’s response to medication dosing… 

You see, I ordered a liquid supplement from Big Dees for Batt (Respi Free) and it’s best fed oral via syringe. So, instead of using my typical large syringe, I decided to order a feeding syringe as recommended to ensure I actually go it down his throat (and not on me like this morning — most went down his throat… Or the morning some went in my mouth because he tossed his head up faster than I anticipated).

After arriving via slow boat from Alabama (not Jeffers fault, I could have paid for upgraded shipping, thankfully I did not), I sat perplexed wondering why the metal part didn’t exactly fit even after the portion for the needle was removed (basically, the threads didn’t line up–they were for a different size). I called, expecting it to be resolved immediately. I deal with Chewy all the time and lately, some lemons from Amazon have been handled the same way.

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NOT innocent. Was less than happy that he needed ventipulmin AGAIN and Respi Free this morning… 

The verdict? I could mail it back and one the received it, they’s send me a new one. This process could take up to 2 weeks (or longer considering the long boat from Alabama). Or I could keep the defective product. Eventually, I was offered a refund. I took the refund and was told there was no need to send it back because since it was defective, they couldn’t resell it. Great. Expect a refund. Several days later? Still no refund. I finally receive an email asking if I removed the metal cap for the needle. YES. This is why I called in the first place! The threads don’t line up with AND without that cap. Refund issued.

All in? I’m out $6 for shipping for a defective product that arrived broken. And had to buy a new one from another company (smaller, but it works).

I understand that they didn’t want to eat the shipping costs and someone had to pay, but… I’ve been spoiled by GOOD, wait, EXCELLENT customer service that this just rubs me the wrong way. I love paying money for broken products!

Thanks Jeffers… I’m not sure I’ll be shopping with you again.

On a related/unrelated note, anyone used a drench bit/halter?

Ranger Recap: redemption

I never quite figured out how to write about my last lesson and then instead, I wrote about all this other drama.

Long story short, I never quite clicked with Ranger 2 weeks ago. It had been a few weeks and everything felt off and I just was really hard on myself the entire lesson. I rode with a mother-daughter duo and they were great and commented (separately) after the lesson that they’d never seen Ranger so put together or go so well, but I just never on that lesson. Towards the end we sort of got it together, but I couldn’t really keep him packaged, moving from behind, AND not get my hands overly involved… I never felt like I got that bouncy canter either… So, I was either too slow or too fast. And then I never recapped.

I had the opportunity to ride over that weekend and used my water bottle and phone for some media so I’ll try put that in throughout this post even though it has nothing to do with this week’s lesson…

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So much pizza from a meet up with Emma and another friend the other week!

We were reunited with Mikey for this week’s lesson. I always enjoy riding with Mikey as we tend jump a little more AND get much needed breaks. In addition, I’m not complaining, we ARE challenged more.

We started off with a lot of time on the flat. Just trotting around, using the ring, remember (me) not to look too far ahead. I sort of have this problem where I twist my head/upper body trying to look too far ahead sometimes? So, I focused on trying to focus just between Ranger’s ears. Then we did a whole hell of a lot of sitting trot to get me straight. It appears when I DON’T fight it? I’m fine. When I do? hahaha… To the right, sitting trot wasn’t an issue, the left? Took me a while to get there even after a really nice sit trot the other way. One day I’ll learn. Cantering right was decent and I managed to package him up pretty quickly. Found pace, then worked on bending, impulsion, and all of that to make sure impulsion is coming from behind. Of course, every time I add bend, hand, etc., Ranger takes it as a cue to slow, but we’re getting there and I’m able to add pace more quickly/directly. The left was a little better, but more of the same.

We started off with a figure 8 of sorts, inside single gate around to the bending/broken line in a forward 7 (we did this continuously ~4x). The gate was fine the first 3 times, though around the corner, approaching it, Ranger had the habit of trying to “drop and drag” which forced me around the corner to do some adjustments. As for the bending line, I was turning a bit late for the in which made the line harder as  Ranger doesn’t exactly bend well — he’s about as flexible as a 2×4… On the 4th time through, Ranger suddenly required NO adjustment around the corner and I stopped riding (he also had been getting a little… strong? approaching the single and I had been checking to ensure that he didn’t drag me to the fence). As a result? Well, we took a superman flyer over the inside single… Who knew? Lol. After a halt and back, we restarted, I rode, and we rode to a respectable distance WITHOUT dragging me, and proceeded to once again, screw up the bending line (it was fine, but I turned late again and made more work for myself).

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After a quick break, we moved on to the following course of bending lines: straw bales to out of the outside line (7) around to the plain vertical to the in of the outside line jumped backwards (forward 7).

And this is how I nearly impaled myself on a fake tree and Ranger saved my butt.

You see, Ranger had springs. Serious springs. We jumped the first fence and instead of steering to the second fence, I decided to adjust my stirrup. Then I was approaching the fence I thought, shit, I think I need to go around. Let’s go to the right. No! To the left. No, that’s the standard! Then, Ranger, bless his heart, just said, “why don’t we just go over, you idiot?!”

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“mapping” my ride… Go make sense of this… 

So, despite me not steering, just carted my butt over a 2’9″ vertical… See, Ranger has a LOT of tricks (stopping is NOT one of them thankfully). The main one? Going around fences when you don’t steer. And here he saved my ass. Why? I have no clue. But, last night? That horse just took care of me… All the cookies in the world.

So, we started over, I kept my leg on, and we did the course with out ANY issue. Lol. No fear of impalement on second attempt. 3rd attempt? That 7 became a 6 and SPRINGS started doing the horse show strides..  he was feeling good. We had to hold for the 7 for our second line. We had power.

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We end with the following course: straw bales jumped the opposite direction (away from the out of the outside line) around to the outside line, around to our original bending/broken line (the out had gone up to some big oxer… to which I was asked if I was comfortable jumping it or if I wanted to stick with my other line… I decided to try), to the straw bale to the out of the outside line to end. Before I started, my trainer’s daughter asked if Ranger could jump that high. The answer was yes, but it made me laugh. Obviously he doesn’t jump high with anyone other than me and rarely jumps the large oxers. It’s funny though. 2’9″ now looks normal and while the oxer looked larger, cantering up to it, it didn’t look that impressive.

img_1143So, the course started off well enough, the straw bale jump was easy, though our change after was slow which made the approach to the line feel less smooth than I’d like, but it was fine. The line was good, but I did have to hold as Ranger was jumping the crap out of everything and covering ground like I’ve never felt. Then FINALLY remembered to look and turn a little earlier to that stupid line and we nailed that turn and line (though I had to remind him we weren’t leaving out a stride on a going line) to the oxer — which Ranger flew over because he was in SUPERHORSE mode  and continued to the final bending line — again moving up for the 6 because why hold?

Seriously, this horse. He’s amazing! I made the decision not to try anything again because I couldn’t ask for more. Was I perfect? No. But he had springs and gave 1000% and why try and beat that? All the cookies in the word.

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“a creature from outer space living in the dog bed, begging from a bell rub” — the lasagna

Hey blogland! I Need Help!

Hey blogland.

I was going to post about Ranger today. Instead, I have to see if, in the collective blogland, someone knows someone or something about erosion or the EPA or environment and could help me.

See, just about 8 year ago, I bought my house. And, turns out, there was a really large pipe in the back yard. Like 30 feet long. And there is no permit. The EPA found out (thanks to a neighbor) because the township didn’t care about it.

We found someone to remove it. Then he fell off the face of the earth. Then January we found someone else, but we needed to find a neighbor’s property for access. This is hard when we’ve never met the neighbor’s (back up to us at the edge of our 4 acres) and you have to drive to get to their driveway so it’s about 2-3 miles to their house by car. I mailed a note, but never heard anything. The one guys wife died so that might have been it? The other property the owner doesn’t live on the premises and there are tenants. Plus there is a minor issue of a STONE WALL. But, evidently this is my problem. Do you all know how expensive it would be to remove a 100 year old stone wall?

But now we’ve waited too long. And they’re mad. Because I should never have listened to their advice. Or ended up in the hospital nor should my husband (it was a bad spring and summer with 2 day long ER stays and 3 weeks of still being sick for me). But, I angered the PTB because I can’t be slow but they can wait 4-5 weeks to respond to me or not respond at all…

Anyway, if we can find access (we’re going to try and locate the neighbor and/or send a certified letter), the excavator can remove it. But, now the EPA wants:

Erosion and Sediment Control Plan.

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Erosion and Sediment Control Plan (or E&S Plan) is a site-specific plan consisting of both drawings and narrative that identifies methods which will be used to minimize accelerated soil erosion and sedimentation (deposition of soil) before, during and after earth disturbance activities.  It is a means to minimize the amount of soil (dirt) that could get washed into the stream during the excavation work that will be done during the removal of the pipe and boulder obstructions in the stream.

An E&S Plan could include methods such as a sandbag stream diversion, silt fence, filtersock, etc.  Whomever will be doing the work to remove the obstruction will be responsible for following the Plan.

Does anyone know who or how I get that done? Anyone have experience? Can anyone help me in anyway so I can stop have a nervous breakdown?

The Batthorse is BACK!

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Red ears!

After not having ridden in 3 weeks, the drought ended Friday. And then the storms came. 4 rides in 3 days? Who am I?

My weekly lessons on Ranger started back up Friday night (thanks to horrific weather and flooding on Thursday) but I’ll save that recap for it’s own post. Still unpacking a lot from that lesson.

Saturday, however, introduced a different ride.

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I’m a little confused. Why is a piece of copper in my mouth? Retired here! — Batt

After nearly a year off, Batt returned to work. My trailer still needs brakes and I’m still trying to figure out if he needs medication pre-ride but I’d rather experiment at home vs out on the trail or when hauling out. And to be honest? I’m still not sure. He coughed some, but not at the walk and really not at the canter. Mostly at the trot and mostly when he was winded or annoyed. Verdict still out.

Coughing above but then downhill 2 seconds later…

I’m assuming he’s resigned to his fate? Or trotting downhill as to the right…

However, cantering was a bit more exciting… a quick “attempt” to “buck” me off was the only fireworks in 2 days (videos are from Sunday’s ride, but he did the same thing on Saturday). Fat quarter horses can’t buck.

Much better. We need to work on straight but…

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So out of shape! We did next to nothing Saturday… 

Right now, I think he needs endurance more than anything. He’s still on steroids and I’m planning to try Respi Free and possible Air Power. But, he’s 100000% fat and out of shape… The heavy breathing I believe is more endurance than heaves.

We mostly walked with some trot laps and a few canter sets to make him happy. And took a cool down walk through the neighboring development to make him happy — he stared longingly at all the driveways he couldn’t explore and shuffled his feet. And in the end was soaked in sweat. Getting back in to shape is hard!

It’s even harder when your MEAN MOM makes you work 2 days in a row…

 

 

Insanity.

Not much to update on or rather not much I’m choosing to update on. Drama in my life right now is pulling all my emotional energy.

But, Batt is chugging along. My car (last Tuesday’s drama involved a failed inspection thanks to a rodent chewing through a fuel line[unexpected] AND new brakes[expected]) is back to being alive. I still need new trailer tires and now that Batt is sort of breathing, I want to start riding again. (Trainer is showing with clients so no lessons last week and this week)

But, since I don’t feel like updating on anything else, here’s a short little video of my idiot horse. Saturday afternoon we had a crazy storm. The humidity dropped. Then another storm was rolling in. Bugs got really bad and the humidity increased dramatically in about 20 minutes. Subi wanted in NOW. This is how we respond to having to wait for evening chores to be finished…

Idiot.